Technical Solutions Engineer
We are currently looking for a Technical Solutions Engineer, specialized in electrical components, to join our team.
The Technical Solutions Engineer provides pre-sales technical support, customer application guidance, product training, and technical marketing support to our developing customer base. The ideal candidate has strong technical aptitude, a business development mindset, and a customer-focused approach to solving application challenges.
This role serves as a bridge between customers, Sales, Marketing, Engineering, and Operations by helping customers understand product capabilities, resolving technical questions, supporting product selection, and creating technical resources that strengthen the sales process.
Success in this role can lead to career progression within Sales, Product Management, Marketing Management, or Technical Sales leadership.
Primary responsibilities include:
- Serving as a subject matter expert for incoming technical requests, website chat inquiries, and customer application questions.
- Troubleshooting and resolving customer issues related to passive and thermal technology products.
- Working closely with Sales teams, Manufacturer Representatives, and Distributors to understand customer requirements and provide technical insight during the pre-sale and post-sale process.
- Participating in sales calls with customers, Manufacturer Representatives, and Distributors.
- Conducting product demonstrations and instructional presentations that help customers, distributors, and sales teams understand the technical aspects of our products.
- Creating, updating, and maintaining technical documentation and support materials.
- Researching competitor products and helping identify product positioning, substitution opportunities, and application advantages.
- Training internal and external Sales and Marketing staff on product features, applications, competitive differences, and customer solutions.
- Collaborating with Engineering and Operations associates to address customer needs, support product improvements, and help identify new product opportunities.
- Collecting and analyzing customer, market, competitor, and product data to support sales growth and technical decision-making.
Job requirements include:
- Bachelor's degree in Electrical Engineering, a related technical discipline, or equivalent technical experience.
Skills and relevant work experience include:
- Strong understanding of passive and thermal technology, including electrical components used in power, heat, energy, noise filtering, and related applications.
- Technical writing skills, with the ability to create clear and useful documentation for customers, distributors, and internal teams.
- Strong problem-solving and analytical skills, with the ability to evaluate technical issues and recommend optimized solutions.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Client-facing communication skills, including presentation, listening, relationship-building, and soft sales skills.
- Some experience in B2B sales, technical support, applications engineering, product marketing, or manufacturing preferred.
- Ability to work closely with Sales, Marketing, Engineering, Operations, Manufacturer Representatives, and Distributors.
- Data collection and analysis skills.
- Ability to manage multiple projects and customer requests at the same time.
- Familiarity with Customer Relationship Management tools.
- Proficiency with Microsoft Office and familiarity with other business systems software.
- High levels of enthusiasm, self-motivation, organization, and follow-through.
EOE M/F/D/V
No travel required.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
